Buying from 1688 is just the start, and as your 1688 agent purchase, DHS sticks with you long after the sale. Our after-sales support includes handling returns, exchanges, and any supplier issues, ensuring your satisfaction. Our dedicated team responds to queries in under 4 hours, keeping your business running smoothly. With DHS, you’re never left in the lurch.
Our 89% client renewal rate proves we’re in it for the long haul. Whether you need help with a defective product or guidance on future orders, DHS is your partner. We also offer insights to optimize your product line, helping you stay ahead of the competition. Choose DHS as your 1688 agent purchase for support that goes beyond the transaction.
Starting with DHS is as easy as clicking “add to cart.” As your 1688 agent purchase, we begin with a free consultation to understand your needs. Visit darkhorsesourcing.com to request a quote, and our team will guide you through product selection, supplier matching, and logistics.
Our streamlined process ensures quick onboarding, with AI-driven tools to match you with suppliers fast. From there, we handle everything—quality checks, payments, and shipping—so you can focus on your business. With DHS, your 1688 sourcing journey starts smoothly and stays that way.
Q: How experienced are 1688 purchasing agents in handling international orders?
A: Most 1688 purchasing agents have over a decade of experience, serving thousands of global clients, including 70% e-commerce businesses. They’ve built networks with over 3,000 verified factories and maintain a 96.8% on-time delivery rate, ensuring smooth international transactions for products ranging from electronics to apparel.
Q: What happens if I receive defective products from 1688?
A: In rare cases of defects (0.7% return rate vs. industry’s 5.2%), agents coordinate with suppliers for replacements, refunds, or repairs. Their after-sales support resolves issues quickly, often within 4 hours, ensuring minimal disruption to your business.
Q: Do 1688 purchasing agents provide tracking for shipments?
A: Yes, agents supply tracking numbers for all shipments, allowing real-time monitoring via online platforms. Their logistics teams provide updates and respond to inquiries within 4 hours, keeping you informed throughout the process.
Q: Can a 1688 purchasing agent protect my intellectual property?
A: Agents safeguard your IP by using NDAs, secure communication channels, and vetted suppliers. They conduct due diligence to ensure suppliers respect your designs and provide legal support if issues arise.
Sourcing BPA-free baby bottles and feeding sets was easy with DHS. Their supplier audits gave us total peace of mind.
From product sourcing to logistics, DHS exceeded our expectations. Our resistance bands and yoga gear arrived on time and with excellent packaging.
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